Our Policies
Shipping Policy
Order Processing
All products are made to order. Once an order is placed, it enters production with one of our fulfilment partners.
Production typically takes 2–7 business days, depending on the product and supplier.
Our products are fulfilled by trusted print partners including:
- Gelato
- Printful
- Printify
- Tapstitch
Because different partners produce different items, orders containing multiple products may ship separately.
Estimated Shipping Times
After production, shipping typically takes:
- United Kingdom: 3–7 business days
- Europe: 6–10 business days
- International: 5–15 business days
Shipping times may vary depending on carrier delays, customs, or peak seasons.
Tracking
Once your order ships, you will receive a tracking number via email.
Returns & Refunds Policy
Because our products are made to order, we do not accept returns or exchanges for:
- Wrong size selected
- Change of mind
- Incorrect address provided by the customer
However, we will replace or refund items if they arrive:
- Damaged
- Defective
- Misprinted
- Incorrect item received
Timeframe
Customers must contact us within 14 days of receiving the product.
Please include:
- Order number
- Photos of the item
- Description of the issue
Once verified, we will arrange a replacement or refund.
Damaged or Misprinted Items
If your order arrives damaged or with a printing error, please contact us immediately.
Because items are produced by our fulfilment partners (Gelato, Printful, Printify, or Tapstitch), we may need photos to file a claim with the manufacturer.
Claims must be submitted within 14 days of delivery.
Order Changes & Cancellations
Orders are processed quickly because products are made to order.
Orders can only be cancelled or changed within 12 hours of purchase.
After this period, the order may already be in production and cannot be modified.
Lost Packages
If a package is marked as delivered but you have not received it, please:
- Check with neighbours or household members
- Contact your local postal service
- Contact us for assistance
We are not responsible for packages lost due to incorrect shipping information provided by the customer.
Privacy Policy (Short Version)
We respect your privacy.
When you place an order, we collect information such as:
- Name
- Shipping address
- Email address
- Payment details
This information is used only to:
- Process orders
- Provide customer support
- Deliver products
Some information may be shared with our fulfilment partners (Gelato, Printful, Printify, Tapstitch) strictly for order fulfilment.
We do not sell or trade customer data.
Terms & Conditions
By using this website and placing an order, you agree to the following terms:
- All products are made to order using third-party fulfilment partners.
- Product colours may vary slightly due to screen settings and printing methods.
- Delivery times are estimates and not guaranteed.
- Customers are responsible for entering the correct shipping information.
- We reserve the right to refuse or cancel orders if fraudulent activity is suspected.
Size Disclaimer
Please review our size charts carefully before ordering.
Because items are custom printed, we cannot accept exchanges for incorrect size selection.
If you are unsure, we recommend ordering one size larger.