Refund Policy

Returns & Refunds

Returns & Refunds Policy

All of our products are made to order. This means that each item is produced specifically for you once an order is placed.

Because of this production method, we do not accept general returns or exchanges unless the item arrives damaged, defective, or incorrect.

Our products are manufactured and shipped through trusted fulfilment partners including:

We only accept returns or offer replacements if the product:

If you experience any of these issues, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please provide:

Once we review the issue, we will determine whether a replacement or refund is appropriate.

Because items are custom printed, we cannot accept returns or refunds for:

We strongly recommend checking size charts and product details carefully before placing your order.

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

If a package is marked as delivered by the carrier but cannot be located, please:

We cannot guarantee replacements for packages confirmed as delivered by the shipping carrier.

Orders enter production quickly after being placed.

If you need to cancel or modify an order, please contact us within 12 hours of placing your order.

After this time, the order may already be in production and cannot be cancelled or changed.

If you have any questions about returns or refunds, please contact our support team and we will be happy to assist you.