Shipping & Returns
Shipping & Returns Policy
Order Processing
All products are made to order. Once an order is placed, it is sent to one of our trusted fulfilment partners for production.
Our products are fulfilled by partners including:
- Gelato
- Printful
- Printify
- Tapstitch
Production typically takes 2–7 business days depending on the product and supplier.
Orders may be shipped in separate packages if they are produced by different fulfilment partners.
Estimated Shipping Times
Shipping times begin after production is completed.
Typical delivery estimates:
- United Kingdom: 3–5 business days
- International: 5–15 business days
Please note that delivery times are estimates and may vary due to:
- Carrier delays
- Customs processing
- Holidays or peak seasons.
Tracking
Once your order ships, you will receive an email confirmation with a tracking number so you can monitor your delivery.
Incorrect Address
Customers are responsible for providing the correct shipping address.
If an incorrect address is provided and the order has already entered production or shipped, we may not be able to modify the order.
If a package is returned due to an incorrect address, customers may be responsible for additional shipping fees to resend the item.
Returns & Refunds Policy
Because our products are custom made to order, we generally do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Incorrect shipping address provided by the customer
However, we will happily provide a replacement or refund if an item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
This allows us to quickly review the issue and arrange a replacement or refund where appropriate.
Lost or Missing Packages
If a package is marked as delivered but cannot be located, please:
- Check with neighbours or members of your household
- Contact your local delivery carrier
- Reach out to our support team for assistance
While we will do our best to help locate the package, we cannot guarantee replacement for items marked as successfully delivered by the carrier.
Order Changes or Cancellations
Orders are sent into production quickly.
For this reason, order changes or cancellations must be requested within 2 hours of placing the order.
After this time, the order may already be in production and cannot be changed or cancelled.
Contact
If you have any questions about shipping or returns, please contact our support team and we will be happy to help. On our contact page or hello@2X1Line.com